We are pleased to share that our Milwaukee, Philadelphia and New York facilities are open for in-person research, as are many of our trusted facility partners.
As we reopen and with the goal of exercising extreme caution for the health and well-being of our clients, respondents and staff, we are taking extensive health and safety measures, including but not limited to
– Health screenings and personal protective equipment for all people on site
– Reconfigured spaces to maintain social distancing guidelines of 6’
– Safety and cleaning procedures
– Only essential staff on site
Most importantly, we realize that these unique circumstances may present challenges or concerns about your research. Please know that we continue to be your creative, collaborative partner. We will work with you to customize a solution that delivers the insights you need.
As we have done for the last 20 years, we remain committed to your research success.
We are excited about opening and delivering insights that help you navigate your path forward.
Are you wondering if you can successfully convert your Central Location Test to a Home Use Test? We thought a quick view of our HUTs in action might be helpful:
It’s true that product tests have their own unique complexities . . . However, we’ve successfully converted several CLTs to HUTs in the last two months, and we’ve conducted thousands of HUTs in our 20 years.
Please reach out to see if our Home Use Tests can be an insight solution for you.
We are operating as usual, although we are postponing all in-person research for the next few weeks as we await further information.
What MR Solutions are Available
While COVID-19 is new to all of us, conducting marketing and sensory research online, at home and via phone is not. In fact, we have a lot of experience doing it! Here’s how to get consumer insights in a time of social distancing:
Online qualitative solutions are efficient, affordable and insightful. And with so many people staying home, this is a good time to reach your consumers. We offer online focus groups, mobile ethnography, online discussion boards, and web-enabled in-depth interviews.
Home Use Tests deliver analytical insights while minimizing personal interactions. Our experienced team will recruit and field HUTs anywhere in the U.S.. And, we excel at designing online concept and packaging tests, too!
Sensory Solutions Shelf-life studies, sensory snapshots and even discrimination testing can be conducted at home by our trained sensory panel. In fact, they have extensive experience working remotely as well as on-site. We conduct protocol and lexicon instruction via video and then ship product to panelists.
Help for Overworked Insights Teams
Our flexible, experienced team regularly works remotely, and our systems are built to securely support off-premise operations. We’ll help keep your research on track, even when everything seems so surreal. Examples include agile ad hoc research, meta analysis of older data and report writing.
Let us help you achieve your insights goals. Please reach out.
Can we reduce overall cheese content by 10% in our cracker product without negatively impacting consumer perception?
Test the current product against the test product with both medium and heavy brand consumers to determine if consumers equally accept the test product.
What We Learned
Heavy brand users were able to identify differences between the current and test products.
However, heavy brand consumers also purchase competitive product just as frequently. Since the proposed ingredient change resulted in a slightly less satisfactory product, if implemented, these flavor and texture differences present a risk to the franchise and may erode perceptions of the brand over time.
If this change has to be implemented due to productivity (cost of goods reduction), we recommend that our client enhance flavor and texture perceptions.
We get it. Digging through pages of website data is a hassle. So, here’s a quick view on what we offer. The gist – we’re a full-service marketing research agency, which means qualitative, quantitative and sensory research, and we do it all. . . anywhere your research takes you.
Our client launched a Kid’s Pudding Pack line that did not perform as expected in market. Post-launch they wanted to understand consumer perceptions of the offering and product performance to help increase sales.
Parents evaluated the concept and observed their kids’ evaluation of the products to provide a balanced perspective in order to determine what optimizations could be made to enhance these products.
Determine barriers to purchase among parents based on the concept.
Determine kids’ & parents’ overall reactions to the offering.
Gain a detailed taste evaluation from the kids.
Understand specific concept likes & dislikes and disconnects in the product experience.
What We Learned
Parents and kids liked the Pudding Pack concept with Very Vanilla and Super Strawberry as the top contenders.
Broken cookies are a problem, because it erodes perceptions of quality and diminishes perceptions of ease of use.
The product was considered portable and not too messy.
As marketers and market researchers, we know that words are pretty important. We have to understand what a word means to consumers and what they really want when they say that word. We explored this dichotomy as it relates to snacks in our Healthy versus Wholesome poster for The Society of Sensory Professionals.
Explore the differences and desired product attributes for healthy and wholesome snacks.
Phase 1: The Snack App
Consumers log their snacks for 24 hours and answer questions about their snacks.
We use the data to inform our lines of questioning and stimuli for focus groups.
Phase 2: The Focus Groups
Consumers complete pre-work assignments prior to meeting in the groups. Work includes journaling about snacks and uploading photos.
Consumers participate in different focus groups – one discusses the meaning of wholesome snacking, while the other discusses what healthy snacking is.
Insights to Action
While the occasions for healthy and wholesome snacks are the same, there are differences in the sensory attributes and emotional benefits of each. In developing a snack bite with “healthy” or “wholesome” positioning, Product Developers should focus on the prioritized sensory cues in order to create an aligned and satisfying experience.